General Terms and Conditions

The General Terms and Conditions are included with or on Cellutron Life Technologies invoices and control the sale of products by Cellutron Life Technologies. Any customer who does not have a copy of our General Terms and Conditions may obtain a copy by contacting Customer Service. Customers by placing an order(s) directly or indirectly from Cellutron Life technologies, you agree to the following:

Payment
Terms of sale are net 30 days of date of invoice(USA customers), unless otherwise stated. Materials will be billed at the price in effect at the time shipment is made. Sales tax will be waived for academic organizations, Charities and for Non-profit organizations. If buyer defaults in any payment when due, under this or any other order, seller, at its option without prejudice to its other lawful remedies, may defer delivery or cancel this contract. Additionally, all accounts past 30 days due will be assessed $25 late payment fee and 18% to 21% annual interest penalty charge.

Place Your Order
You may place your order by the method that is best for you: order by phone, fax, e-mail or on line. Our highly efficient Customer Service Representatives will process your order quickly and accurately. Please prepare the following information when you place your order:

1. Institution or company customer account number
2. Billing address
3. Shipping address
4. Valid Purchase Order Number
5. Name of purchasing agent and department
6. Name and phone number of end user
7. Catalog number and description of product
8. Quantity and size of product
9. To order using Visa, MasterCard, supply the name on the card, the account number and the expiration date.

Changes or Cancellations
If your order has not been shipped, you may initiate a request over the phone to change the order or cancel it. You'll need to confirm your request in writing, as well, and may do so by using the fax line. Unless we receive written notification from you within three (3) days after receipt, your acceptance of the products shipped by us constitutes your assent to the general terms and conditions under which we offer these materials for sale.

Shipping
Unless we agree otherwise, freight terms are FOB Cellutron's shipping point with freight charges added to your invoice as a separate item. We do not require written confirmation of orders, except for standing, blanket, and change orders. For these exceptions, please clearly mark “Confirming -- Do Not Duplicate” on your written confirmation. We take great care to choose the most appropriate shipping methods for each order based on feedback from our customers. We ensure the accuracy of each order, and we schedule each shipment to arrive at your destination during normal business hours. We reserve the right to make delivery in installments, all such installments to be separately invoiced and paid for when due per invoice. If your complete order does not arrive promptly and in optimal condition, please notify a Customer Service Representative.

Special Shipping Conditions or Carriers
We use FedEx air freight and surface carriers to ensure prompt and cost-effective delivery of your order. If you require other arrangements, just tell us when you place your order. We ship on dry ice, as detailed in the product descriptions. The actual shipping plus $8.50 processing fee per package for USA shipping. The actual shipping plus $28.00 processing fee per package for international shipping. For all nonstandard sera shipments, please check FedEx Rate and Service Guide.

Damaged, Incomplete Shipment and Contaminations
If your shipment is visibly damaged, accept the shipment and retain all shipping documents, cartons, and packing materials for inspection. Note on the waybill any visible damage at the time of receipt and report the damage to our Customer Service Representative as soon as possible. You should also call if you find concealed damage or the shipment is incomplete within 30 days upon receive. We will replace the package or missing item(s) without your cost.

If you find the reagents, solutions or medium are contaminated before you open the seal, do not open the seal and report the problem to our customer service within 10 days and show the evidence of the contaminations. We will issue you an item return lable and manage a replacement without your cost.

Returns and Replacement or Refund
1. If you opened the product seal and used 15% of the product content and found some issue with it, report the issue to our costomer service within 10 days and show the evidence, we'll give you 100% free replacement but you must return the product remainings before the replacement is shiped out.

2. If you opened the product seal and used 30% of the product content and found some issue with it, report the issue to our costomer service within 10 days and show the evidence, we'll give you 50% free replacement but you must return the product remainings before the replacement is shiped out.

3. NO free replacement or refund for you if you opened the product seal and used 45% or more of the product content.

The 3rd party orders and refund requests

If you're ordering Cellutron products on behalf of someone else, and they happen to be dissatisfied with their purchase, they have the option to reach out to our customer service via email to detail the issues with the product and request permission for a refund through the third party. The Accounts Payable team of the third party will then initiate the refund process by furnishing the necessary information to our Customer Service. After a thorough verification, we will proceed to issue a full or partial credit refund. Typically, this refund process should be completed within 3-5 business days. To ensure a smooth refund experience, please get in touch with our Customer Service for guidance on the necessary refund procedures and the essential information that must be provided. Failure to provide this vital information may result in delays in the refund process.

Late Payment Penalties

1. Late Fees: There is a $25 charge imposed for failing to make payments on time.

2. Interest Charges: Cellutron Life Technologies may charge interest between 18% to 21% on the outstanding balance annually, with adjustments frequently made in response to prevailing economic conditions.

3. Collection Costs: In cases of persistent late payments, Cellutron Life Technologies may hire collection agencies to recover the debt. The cost of these collection efforts can be added to the debtor's outstanding balance.

4. Legal Action: In more severe cases, Cellutron Life Technologies may take legal action to recover the debt, which can lead to court judgments and additional legal fees.

5. Loss of Discounts or Benefits: In some cases, late payments can result in the loss of discounts, benefits, or perks associated with the payment. For example, missing a credit card payment may cause the loss of a promotional interest rate.

It's important to be aware of the terms and conditions of any financial agreements or contracts you enter into to understand the potential late payment penalties. Timely payments are crucial to maintaining a good financial reputation and avoiding the negative consequences associated with late payments, such as increased costs and credit score damage. If you are facing difficulty making payments, it is often advisable to communicate with the creditor or lender to explore possible alternatives, such as payment extensions or debt consolidation.

We do not responsible for the item problems that described as follows:

1. We do not responsible for the opened item seal contaminations.
2. We do not responsible for the item that received by buyers more than 30 days without report the problem(s) to customer service if it has.
3. We do not responsible for the opened item and used more than 45% product contents.

To return any Cellutron product, you must first obtain a return goods authorization (RGA) number. Please contact our Customer Service Representative for return instructions. Cellutron has 30 day return policy.

Use of Products
All Cellutron products should be used only in accordance with labels on the products and other products literature made available. All Cellutron products are labeled “For Research Use Only”. Products are not approved for human or veterinary use or for application to humans or animals, or for in vitro diagnostic procedures. Please contact your Technical Specialist if you have any questions about specific products.

Our Warranty
Cellutron sells products in good faith, believing that the products we deliver to you, the original purchaser of our products, will match the description you read in our Catalog and the specifications in the product insert sheet. Below is an abbreviated description of our warranty. The complete warranty statement is located on the reverse of Cellutron invoices or packing lists. In summary, if the product is defective or nonconforming, we will either replace the product or refund the purchase price of the product within 30 days, provided that:

1. If the problem results from incomplete delivery, you advise us within ten (10) days of receipt;
2. You did not cause the problem by altering or misusing the product, or the like;
3. You are the original purchaser of the product; and you advised Customer Service by calling the appropriate     telephone number within the specified time limits, and complied with the instructions received from the Customer     Service Representative.

OUR WARRANTY IS LIMITED, AND UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES IN EXCESS OF THE PURCHASE PRICE PAID.
All terms and conditions, including price, are subject to change without notice, unless otherwise specified.

Technical Assistance
Unless otherwise agreed, all technical assistance and information we provide to you regarding the products will be provided gratis, and you assume sole responsibility for results obtained by relying on that assistance. We make no warranties regarding such technical assistance or information.

Please Read the Label
Please note the expiration dates, if any, and follow the proper usage and storage instructions provided on the label or product profile for each product. We cannot be liable for a product after its expiration date or for one that has been misused or has become unusable due to improper storage, handling, or label alterations. In certain circumstances, the label, product profile, or Material Safety Data Sheet (MSDS) contain important information, instructions, or warnings. Therefore, it is important to review these items carefully.

Note Hazards
Please read the label for information about product hazards. All Cellutron products should be handled only by qualified persons trained in laboratory safety procedures. Product specific hazard warnings are included in the back of the invoice, in product literature, on product labels and in MSDSs where applicable. All possible hazards of many products may not be known at this time, the absence of a warning must not be interpreted as an indication that the product is safe. Please report any information of new effects (not already described in literature, on labels, or on MSDSs) to the Technical Services Department. We do NOT responsible for any injuries that it caused when you handle our products for Cellutron products are harmless. Always use good laboratory procedures when handling any products.

International Orders
International customers shall be required prepayment, payable in U.S. dollar via wire transfer, Freight charges will be collected whenever possible unless your FedEx account information if provided to our customer service.